Technical Account Manager

About the role

About DEUNA  ðŸ§¡   DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.   With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we si

What the role involves

• Monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies.
• Identify potential risks before they become merchant-impacting issues.
• Raise internal flags when technical or operational risks are detected.
• Help maintain account-specific dashboards, alerts, and health views for key merchants.
• Act as the primary technical point of contact for merchant questions and doubts after go-live.
• Help merchants understand technical flows, configurations, integrations, and platform behavior.

Details

• Full-time
• Ciudad de México, Mexico
• Exec