Payment Operations Specialist

About the role

Utopia is an ultra-luxury hospitality and lifestyle brand creating a global ecosystem of properties and experiences. We develop private villa retreats in beautiful locations around the world, each with high-end service. Utopia also offers a wider ecosystem of leisure experiences and services available both to those staying on property and to external visitors. Utopia designs and builds its properties in-house. Our projects span the full journey: from concept and architecture to construction, interiors, landscape, guest experience, and long-term operation. For architects and designers, this

What the role involves

• Payment processing — execute domestic and international transactions; verify payment details and authorizations
• Exception handling — identify, investigate, and resolve payment failures, chargebacks, and discrepancies
• Reporting — prepare daily cash position reports, payment summaries, and operations dashboards
• Process improvement — document workflows; flag inefficiencies and suggest automation opportunities
• Compliance support — ensure transactions adhere to AML, KYC, and internal control policies
• Degree in Finance, Accounting, Economics, or Business

Details

• Full-time
• Worldwide
• Design