Technical Account Manager

About the role

Remote, Brazil, Full Time, Individual Contributor, +3 years of experience Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By le

What the role involves

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
• Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
• Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
• Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
• Partner with developers and senior engineers to provide strategic technical guidance and support solution design
• Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap

Details

• Full-time
• Brazil
• Exec